@zolani_matebese Nice query. Maximum reminiscence methods for brokers paintings by way of collecting a flat record of notes or stuffing the entirety right into a gadget recommended. The issue is that turns into noise speedy, and the agent can not inform what is related to the present activity.
GPS works otherwise. While you save a reminiscence, it will get tagged to the particular information, purposes, or symbols it is about. So if there is a rule like “by no means log person IDs on this module,” that reminiscence is anchored to that document trail and the related purposes. When an agent is set to edit that code, GPS surfaces precisely the ones reminiscences and not anything else. It is context retrieval in keeping with what the agent is in truth touching, no longer a key phrase seek or a sell off of the entirety it is ever realized.
The result’s that brokers get dense, related context proper prior to they want it, fairly than a bloated document they most commonly forget about.
